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Müvekkil Beklenti ve Tatmininin Avukat Tarafından Karşılanmasının...
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da bu durumu destekler niteliktedir. Oysaki avukat ve müvekkil ilişkisi
karşılıklı güven ve memnuniyet ilişkisi ile paralellik içerisindedir. Genel
olarak avukat ve müvekkil arasında en başta güven, memnuniyet ve
karşılıklı ikili ilişkinin nedenli önemli olduğu ortaya çıkmıştır. Bu olgu-
ların sağlanması avukatın müvekkili adına yaptığı çalışmada daha fazla
başarı elde etmesine ve müvekkilinde avukatından beklentisinin karşı-
lanmasına neden oluşturmaktadır.
Anahtar Kelimeler :
Avukat, Müvekkil, Mahkeme, Hukuk, Dava,
Dosya, Memnuniyet
Abstract:
The aim of this study is to determine dimensions of
lawyer-client relation. Within these dimensions, the satisfaction level
between lawyer and client was tried to be determined. A field study
was carried out in the study. A scaled questionnaire was used in the
field study. There are 83 questions in total in this questionnaire. The
questionnaire is composed of two parts. Demographic features of
participants were tried to be determined in the first part having 28
questions. The second part with 55 questions is the scaled part and
being composed of thoughts of participants about the subject of the
study. The scale we use is 5 likert scale. This scale is graded from left to
right as 5-4-3-2 and 1. Questions no. 1-2-3-4-5-6-8-10 and 23 in the part
with demographic questions are really important. Correlation was
used in the analysis directed to these questions and comparisons were
made. Distributions for the court group in 23rd question especially
were compared with the demographic questions no. 1-2-3-4-5-6. In
this comparison, in which court individual/individuals, who are within
the distribution for age, education, income, inhabited region, have
case file were tried to be determined. The questionnaire used was
prepared by being inspired from different questionnaires used before.
Therefore, an application was made on 50 participants before the
survey and data obtained from these participants were analyzed with
SPSS17 statistics program and Cronbach’s Alpha number was found as
902. This shows that this study is highly reliable. The study helps for
individuals within the attorneyship to understand the necessities of
job, and for this importance to be compared with client expectation.
Different crime factors have arisen today and the situation has gained
a serious dimension in many societies. These conditions have made
the client to trust and believe in his/her lawyer obligatory. Following
our study, majority of participants have stated that the lawyer’s
service in inadequate for them. This rate is 65%. Among the reasons
for this mistrust, the thought of majority of participants is that if they
pay more to their lawyers, the case will result in their favour. This
rate is 67% approximately. This picture shows that attorneyship has
become a business and our findings support this idea. However, the
lawyer-client relation is in parallel with the relation of mutual trust and
satisfaction. In general, why trust, satisfaction and mutual relation is
important between lawyer and client has been presented. Maintaining
these facts constitute the reasons for the lawyer to be more successful
in his/her efforts for the client and to meet the client expectation.
Key words:
Lawyer, Client, Court, Law, Case, File, Satisfaction